All help guides for Ai Voicemails / SMS / Whatsapp

Ai Voicemails / SMS / Whatsapp

To get started with Topa.io, you have to signup to Twilio and add your API Key to Topa.io, then add a phone number, it takes 2-3 mins.

Start Here - Adding Twilio to Topa.io

With Topa.io, you can connect your Instantly.ai email campaigns directly to Topa and automatically send AI-generated voicemails and SMS messages to your email leads. This helps you 5X–10X your reply rates by combining email + voicemail + SMS follow-ups.

Follow the steps below to set up your Instantly.ai campaign.

Getting Started with Instantly.ai Campaigns

With Topa.io, you can connect your SmartLead email campaigns directly to Topa and automatically send AI-generated voicemails and SMS messages to your prospects. This helps you 5X–10X your reply rates by combining email + voicemail + SMS follow-ups.

Follow the steps below to set up your SmartLead campaign.

Getting Started with Smartlead.ai Campaigns

With Topa.io, you can connect any third-party outreach tool or CRM using webhooks. This allows you to send B2C campaigns or automatically enrich B2B contacts with cell phones, voicemails, and SMS follow-ups—helping you 5X–10X your reply rates by combining email + voicemail + SMS automation.

Follow the steps below to set up your Auto Receive Webhooks campaign.

Getting Started with Webhook Campaigns

With Topa.io, you can quickly create manual campaigns for both B2B and B2C leads. Manual campaigns allow you to upload leads, enrich them if needed, and send AI-generated voicemails and SMS messages.

Follow the steps below to set up your campaign.

Getting Started With Manual Campaigns

You may need to do a few other things in Twilio, here are some guides for those tasks.

Twilio - Other Guides

The Phone Numbers page in Topa.io makes it easy to manage and customize your numbers. Here’s how it works:

Phone Number Management

You can send AI voicemails from Zapier using a webhook integration. 

Send Ai Voicemails with Zapier

This guide shows you how to create and send voicemail campaigns through Go High Level, using a custom webhook to connect with your voicemail service.

Send Ai Voicemails With Go High Level

Send Ai Voicemails With Make.com

This guide shows you how to use n8n to send AI voicemails through Topa.io. n8n gives you powerful automation with endless integration options (CRMs, Google Docs, forms, etc.).

Send Ai Voicemails With N8N.io

Topa.io comes with a wide range of AI voice options for voicemails. However, if you’d like to clone your own voice or use your own preferred AI voice from ElevenLabs, you can easily integrate it by following the steps below.

Adding Cloned or Stock Ai Voice From Elevenlabs

Please note, billing for Linkedin Signals requires a separate monthly package.

Billing For Ai Voicemails / SMS Campaigns & Whatsapp

Topa.io allows you to manually enrich LinkedIn IDs or business emails to retrieve verified B2B mobile numbers, then immediately start SMS or WhatsApp conversations, send voicemails, and manage responses inside the platform.

Beyond enrichment, Topa can be used as a direct SMS and WhatsApp engagement tool and lightweight CRM for SDR and BDR teams. This is especially powerful for account-based marketing (ABM) and accelerating conversations from email or LinkedIn into SMS.

B2B Manual Prospecting / Cell Phone Enrichment 

Frequently Asked Questions

With Topa.io, you can prevent specific phone numbers from ever receiving voicemails or SMS messages. The Blacklist (DNC) feature ensures that certain contacts—whether uploaded manually, added automatically, or returned through enrichment—are fully blocked from entering any campaign. This helps you stay compliant, avoid unwanted sends, and maintain clean outreach workflows.

Follow the steps below to understand how the blacklist works and how to manage it.

Blacklist (DNC)

Topa allows you to create multiple user logins, organize users into groups, and control what data and pages each user can access. This is commonly used by agencies and teams that want to separate data between clients, departments, or sales teams while providing a white-label experience.

Users can log in through either:

The standard Topa login domain

A white-label domain with no Topa branding

You can also upload your own logo so the dashboard appears fully branded for your organization or clients.

Whitelabel / Staff Users

With Topa.io, you can connect your WhatsApp account to chat with leads in the inbox. 

Follow the steps below to connect WhatsApp and start using it in Topa.io.

Using WhatsApp in Topa.io

The Topa Inbox is where all lead communication is managed. It allows you to view and respond to SMS replies, WhatsApp messages, and inbound calls, send messages or voicemails, and manage leads within a lightweight CRM environment.

This guide explains how the Inbox works and how to use its core features.

Inbox Help Guide

With Topa.io, you can monitor LinkedIn for high-intent signals such as users engaging with competitor or industry posts, or posting about specific keywords. This allows you to identify warm prospects and reach out using your preferred channels, including cold email, LinkedIn outreach, SMS, WhatsApp, and AI voicemails.

Follow the steps below to set up LinkedIn Signals in Topa.io.