All help guides for Ai Voicemails / SMS / Whatsapp

Ai Voicemails / SMS / Whatsapp

To get started with Topa.io, you have to signup to Twilio and add your API Key to Topa.io, then add a phone number, it takes 2-3 mins.

Start Here - Adding Twilio to Topa.io

Manage Twilio numbers in Topa — sync lines, configure inbound call routing, webhooks, and positive reply alerts.

Phone Number Management

With Topa.io, you can connect your Smartlead.ai email campaigns directly to Topa and automatically send AI-generated voicemails, SMS messages, and WhatsApp messages to your prospects. This helps you 5X–10X your reply rates by combining email + voicemail + SMS + WhatsApp follow-ups.

Follow the steps below to set up your Smartlead.ai campaign.

Followup Smartlead.ai Campaigns

With Topa.io, you can connect your Instantly.ai email campaigns directly to Topa and automatically send AI-generated voicemails and SMS messages to your email leads. This helps you 5X–10X your reply rates by combining email + voicemail + SMS follow-ups.

Follow the steps below to set up your Instantly.ai campaign.

Followup Instantly.ai Campaigns

Followup Salesrobot Campaigns

This is how to followup your heyreach connection requests and messages with Ai Voicemails, SMS and Whatsapp.

Followup Heyreach Campaigns

Followup Expandi Campaigns

With Topa.io, you can connect any third-party outreach tool or CRM using webhooks. This allows you to send B2C campaigns or automatically enrich B2B contacts with cell phones, voicemails, and SMS follow-ups—helping you 5X–10X your reply rates by combining email + voicemail + SMS automation.

Follow the steps below to set up your Auto Receive Webhooks campaign.

Auto Campaigns - Send Campaigns With Webhooks Or From Sales Robot, Heyreach & Expandi

With Topa.io, you can quickly create manual campaigns for both B2B and B2C leads. Manual campaigns allow you to upload leads, enrich them if needed, and send AI-generated voicemails and SMS messages.

Follow the steps below to set up your campaign.

Manual Campaigns From Spreadsheet

You may need to do a few other things in Twilio, here are some guides for those tasks.

Twilio - Other Guides

You can send AI voicemails from Zapier using a webhook integration. 

Send with Zapier

This guide shows you how to create and send voicemail campaigns through Go High Level, using a custom webhook to connect with your voicemail service.

Send with Go High Level

Send With Make.com

This guide shows you how to use n8n to send AI voicemails through Topa.io. n8n gives you powerful automation with endless integration options (CRMs, Google Docs, forms, etc.).

Send With n8n

Topa.io comes with a wide range of AI voice options for voicemails. However if you'd rather use your own preferred AI voice from ElevenLabs, you can easily integrate it by following the steps below.

Adding Ai Voice From Elevenlabs

The Topa Inbox is where all lead communication is managed. It allows you to view and respond to SMS replies, WhatsApp messages, and inbound calls, send messages or voicemails, and manage leads within a lightweight CRM environment.

This guide explains how the Inbox works and how to use its core features.

Inbox Help Guide

With Topa.io, you can clone a person's voice using as little as 10 seconds of audio and use it in your AI voicemail campaigns. You can either record a voice directly within Topa.io or upload an existing audio file.

Follow the steps below to create and preview a cloned voice.

Creating and Using a Cloned Voice

With Topa.io, you can quickly generate AI voicemail examples and share them with prospects or clients. This is particularly useful for agencies that want to demonstrate how AI voicemail campaigns work before a client signs up.

You can generate a shareable voicemail example and even send it directly via WhatsApp, making it easy to showcase your services and win new business.

Follow the steps below to generate and share a voicemail example.

Generating Voicemail Examples for Clients

Frequently Asked Questions

With Topa.io, you can prevent specific phone numbers from ever receiving voicemails or SMS messages. The Blacklist (DNC) feature ensures that certain contacts—whether uploaded manually, added automatically, or returned through enrichment—are fully blocked from entering any campaign. This helps you stay compliant, avoid unwanted sends, and maintain clean outreach workflows.

Follow the steps below to understand how the blacklist works and how to manage it.

Blacklist (DNC)

Topa allows you to create multiple user logins, organize users into groups, and control what data and pages each user can access. This is commonly used by agencies and teams that want to separate data between clients, departments, or sales teams while providing a white-label experience.

Users can log in through either:

The standard Topa login domain

A white-label domain with no Topa branding

You can also upload your own logo so the dashboard appears fully branded for your organization or clients.

Whitelabel / Staff Users

With Topa.io, you can connect your WhatsApp account to chat with leads in the inbox. 

Follow the steps below to connect WhatsApp and start using it in Topa.io.

Using WhatsApp in Topa.io

Manually find Cell Phones Of Your Next Customer!

B2B Cell Phone Enrichment / Manual Prospecting For SDR's / BDR's

Feature Requests

Roadmap

Changelog

Guides for the LinkedIn Signals page — automated monitoring of profiles, companies, and keywords to capture leads from LinkedIn engagement.

Linkedin Signals

Create LinkedIn signals and view, filter, enrich, and export captured leads in Topa.

Creating a Linkedin Signal

Connect Instantly.ai to LinkedIn Signals and push enriched leads into your campaigns automatically.

Pushing Leads To Instantly

Connect Smartlead.ai to LinkedIn Signals and push enriched leads into your campaigns automatically.

Pushing Leads To Smartlead

Step-by-step guide to sending LinkedIn signal leads to a custom webhook endpoint.

Pushing Leads Via Webhook

How to push LinkedIn signal leads into a HeyReach campaign from Topa.

Pushing Leads To HeyReach

How to push LinkedIn signal leads into a Topa auto campaign for Ai Voicemail, SMS, and WhatsApp sequences.

Pushing Leads To A Topa Auto Campaign

A guide to our billing and how to access our features

Billing

Free users can use the Ai Voicemails and SMS in the inbox to reach out to leads. To use Ai Voicemails / SMS / Whatsapp automatically using campaigns you must have a Monthly Plan. Topa also charges credits to send voicemails and enrich cell phones, this info can be found at the bottom of this page. 

Monthly Plan For Ai Voicemails + SMS + WhatsApp

Monthly Plan For Linkedin Signals

Topa charges credits for certain actions. 

A Guide To Credits

Redeem A Code

If you need additional users, Whitelabel users and Whatsapp senders you can select a plan on the billing page.